Cannot stress enough that you should avoid this company at all costs. If it is being run by the airport then it needs to be shut down. Ramesh wad the individual we had the misfortune of dealing with today. He was arrogant, extremely rude, and even snatched my elderly mums car key from her hand when she asked where her car was parked. When we arrived Ramesh was sat in another customers car (i have photographs should you wish to investigate) with the engine running. He didn't get out of the vehicle for the majority of our conversation but when he did, Ramesh left the car running for the entirety of serving us and clearly had no plans to do so when we left, so if your registration is AV67 0ZC then you'll probably find yourself short of petrol upon collection.My mum asked where is the car parked? He responded patronisingly, "In the carpark". We looked at each other bemused before he said "if you look in the paper you'll find out" I said that is really not helpful and he picked the blue slip back up and said "you don't want it then?" Implying he would not be returning my mums car! For literally no reason other than my mum asked where it was parked ?! This ought to be investigated - Ramesh is not someone who should be dealing with the public or indeed have access to people's vehicles. When we found the car, the van next to it had been parked so far over the line that we couldn't get in without the doors touching and even then it was a squeeze - don't leave your car with these people.If Luton wants to contact me about this for the photos or further information I would be happy to oblige. What a piece of work.
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