The most disgusting service ever! Left the car with these people away from the airport in some run down car park by the showroom building at Leagrave Rd in Luton. Had to leave the car keys with them - no receipt was offered, no paperwork to sign. The lift to the airport was slow and definitely not friendly - they dropped us off to the Mid Stay car park where we had to take the official Luton Airport bus to transport us to the terminal. Upon arrival from holidays we have waited for two hours to be picked up - they didn’t answer their phones and eventually when we managed to get through to them - all they said was “wait”. When we got back to the car - it seemed okay. Although at home we have reviewed the dash cam footage and a lot of information unveiled: they re-parked the car to Luton NCP car park, but then they’ve used it to drop some kids (presumably theirs) off to school, picked up and dropped off some clients from the airport to their cars. Surely they weren’t insured to do all of these things while driving our car. We’ve reported this matter to the police. Don’t entrust your car to these people as they are unprofessional, no manners and they will exploit your car whilst you’re away as they please!
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