Cleo has become one of the most frustrating AI cash‑advance apps I’ve ever used. I’ve been with them for over two years, and while the service started out great, the recent changes have made it nearly impossible to use.
They now break advances into daily $100 increments, each tied to a $10.99 repayment fee. I was offered a $500 advance on Saturday, but by Tuesday the app refused to release the final $100 because of their new rule preventing advances within three days of a repayment date. This makes no sense, especially since my pay dates are the 10th and 25th, and my repayment schedule should align with those dates—not arbitrary restrictions.
They also removed the option to extend repayment dates, which had been available on demand. On top of that, they charge a $14.99 monthly fee on top of everything else.
Because of these practices, I’m preparing a class‑action lawsuit against Cleo and their partner, WebBank. If anyone is interested in joining, you will be notified by the Court once filings begin. I closed my account yesterday, and now they’re telling me it may take up to 45 days for the remaining $100 in my balance to be returned. After everything they’ve put customers through, the delay is unacceptable.
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Meet Cleo, an A.I. assistant for your money. Cleo securely connects your bank account and allows you to keep track of your spending, budgets, bills and much more.
