Extremely Disappointed – Sold a Faulty Car and Refused to Take ResponsibilityI am writing this review to warn others about my awful experience with Mega Car Supermarket Ltd. I purchased a car from them believing it was in good condition, as described in the advert and confirmed by the salesperson. Unfortunately, my experience since then has been nothing short of a nightmare.Shortly after driving the car home, I started noticing several issues that clearly showed the car was not properly inspected or prepared before being sold. Warning lights started appearing on the dashboard, the engine began making unusual noises, and within days it became obvious that the car had multiple hidden faults. These included mechanical problems, poor braking performance, and electrical issues that made the vehicle unsafe and unreliable to drive.I contacted Mega Car Supermarket Ltd immediately to report these problems, expecting them to take some responsibility and either repair the faults, replace the vehicle, or offer a refund under the Consumer Rights Act 2015, which protects buyers of faulty goods. Unfortunately, the dealership’s response was completely unacceptable. The staff were rude, dismissive, and defensive, refusing to acknowledge that the car had any issues despite clear evidence. They kept giving excuses, delaying responses, and avoiding any meaningful solution.When I requested to have the car inspected by an independent mechanic, they discouraged it and tried to shift the blame onto me, suggesting that the problems must have developed after purchase — even though they appeared within days of taking delivery. It was very clear that they had no interest in providing after-sales support or standing behind the vehicles they sell.After further inspection by a qualified garage, it was confirmed that the car had serious pre-existing faults that could not have developed in such a short time. This means Mega Car Supermarket Ltd sold me a car that was not of satisfactory quality, not as described, and not fit for purpose, which is a clear breach of UK consumer law.I have now had to spend a significant amount of money repairing issues that should never have existed in a vehicle advertised as being in “excellent condition.” The entire experience has been stressful, time-consuming, and financially draining. What makes it worse is the dealership’s complete lack of professionalism, honesty, and customer care.I strongly advise anyone considering buying from Mega Car Supermarket Ltd to think twice and do thorough research before handing over any money. Insist on an independent inspection before purchase, check every detail, and do not rely on their assurances. Once they have your money, you’ll be on your own if anything goes wrong.This company clearly prioritises profit over integrity and customer satisfaction. Based on my experience, I would never buy from them again and I would not recommend them to anyone. They sold me a car in poor condition, ignored their legal responsibilities, and left me with the consequences.Save yourself the trouble and buy elsewhere — Mega Car Supermarket Ltd cannot be trusted.
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