UPDATE: After the company's public response, I reached out to their complaints department several times, providing full documentation of the confirmed self-exclusion breach and referencing their own responsible gambling policies. Despite reporting this issue repeatedly, no corrective action was taken, and I received no meaningful response or refund for the losses incurred after my self-exclusion was confirmed. Only when I followed up through live chat was my account suddenly closed without explanation and without addressing my unresolved complaint or refund request. This was the first and only concrete action taken, despite months of prior notifications. Due to the ongoing lack of cooperation and transparency, I have escalated this matter to independent dispute resolution platforms. A confirmed self-exclusion that is not effectively enforced does not offer genuine player protection, raising serious concerns about the company's responsible gambling procedures.
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