megadice.com

funds confiscated without reason

I deposited via crypto and used MegaDice normally until they requested verification. I successfully passed ID and face checks, but had issues with address verification since I rent and utility bills are not in my name.After days of messaging, they finally accepted a document with my landlord’s name and confirmed my verification. But immediately after — they closed my account without warning or explanation.Now my funds are frozen. They claim it’s due to an “internal decision” based on their Terms & Conditions, without any proof or transparency. I have never violated any rules.After researching online, I discovered that many other users have experienced exactly the same scenario: • Verification delays or manipulation • Sudden account closures right after successful verification • Confiscated funds with no real explanation • Ignored support requestsThis is not an isolated issue — this looks like a systematic pattern. I’ve already submitted a formal complaint to the Curaçao regulator and advise everyone to stay away from this platform. It’s simply not safeREPLY:Reply from Mega Dice CasinoAn hour agoHello there,Thank you for taking the time to share your experience — we understand how concerning and frustrating this situation has been, and we’re genuinely sorry for the distress it has caused.At Mega Dice, we are committed to maintaining a secure and compliant platform. While we reserve the right to take action in accordance with our Terms and Conditions, we also believe in transparency and fairness — especially when it comes to account closures and withheld funds.We acknowledge your point regarding the verification process, and we’re particularly sorry if your account was closed immediately after a successful verification without a clear explanation. That is not the level of clarity or support we aim to provide.We strongly encourage you to email our complaints team directly at our complaint mail with your account information - we will ensure it receives the attention it deserves.Thank you again for bringing this to our attention — your feedback is important, and we remain committed to resolving matters responsibly.Best Regards,Mega Dice ComplaintsMY PUBLIC REPLYFirst of all, I want to thank the Trustpilot team because they help fight such scammers by publishing the whole truth!Mega Dice responded here in the comments, trying to look responsible and supportive — but don’t be fooled. This is just damage control for public image.They are asking me again to “send a complaint to their email,” which I already did several times before — without any real response or result. Each time, I either got the same copy-paste message about violating terms (without a single detail or explanation), or I was simply ignored.Let’s be clear:✅ I passed their full verification process.✅ I played fairly without breaking any rules.❌ They closed my account immediately after successful verification and confiscated my funds.❌ No explanation, no transparency, no evidence.And what’s worse — I’m not alone. There are many similar cases here on Trustpilot. Dozens of people report the exact same pattern: successful verification → sudden account closure → funds stolen → no help or explanation.This is not customer service. This is systematic abuse.I strongly advise everyone to stay away from Mega Dice. If you win — they’ll find a way to block you and keep your money.Okay, Mega Dice, if you claim that you don't care about your customers and that you are an honest company, then let's just return what you are illegally withholding, isn't that illogical?

Date of experience: May 13, 2025