I've been using this platform as a free player for some time and generally enjoyed it. Today, I received an email about their Christmas bonus promotion, offering a 250% deposit bonus with no playthrough. Since I had never made a deposit or redemption, I had a few questions. I contacted live support to inquire about the deposit and bonus mechanics. As I probed deeper into whether winnings from bonus funds were redeemable or not, the agent abruptly exited the chat, leaving me puzzled about their unwillingness to continue the conversation. I started a new session, and the following agent apologized for the previous agent's behavior, attributing it to a technical issue. They explained the bonus mechanics, which was helpful. However, when I asked about the verification process for redemption and the associated $15 AUD deposit, I wanted to clarify if that amount contributed to my playable balance or was merely a fee. Once again, when I sought further clarification, the agent ended the chat without warning. It’s concerning that they seem unwilling to provide clear information about their redemption practices and bonus terms. This feels very untrustworthy, and I won’t be playing here anymore or depositing any money. I strongly advise others to thoroughly question their support before deciding to deposit with this platform.
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