We bought the food sealer from Amazon in May 2023. The sealer/vac mode ceased to function in Sept 2023. We have sent 5 emails with ALL the corresponding information to them (Amazon order#, date and cost of purchase, model and s/m). They continue to respond saying they do not have the Amazon order number. Buyer beware, the product functioned great until the one mode discontinued to work. The customer service is unsatisfactory.
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