Warning to consumers: we were charged $680.34 for work that never been authorized at the Meineke Car Care Center in Northbrook, ILMy husband brought our car for a service and obtain the written estimate. When he picked it up, our credit card had been charged extra $680.34 for additional services that were not in the estimate and that never had been approved. The mager of the shop did not verify with my husband the amount to be charged when processed the payment.When we questioned about the charge, the manager claimed she had texted to my husband a revised estimate and that he had agreed to it. However, she could not provide any proof in support of her words, and we never received such a message. Despite this fact, the invoice listed the extra work as "approved."It's very sad as we used this shop for a long time in the past and had been always happy with the service. However, the previous owner retired and the new owner Nish Kirk could easaly destroyed the reputation, earned by this business for many years'.Consumers should be very cautious. Charging for work without the client authorization and marking it as "approved" is extremely concerning. We strongly advise anyone using this location to carefully review their estimate and final invoice before paying.
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