The ideal once known as "customer service" continues to erode. I find myself taking on the role of roving reporter, providing commentary on the beleaguered treatment of consumers by businesses that should only exist to provide a quality, in-demand product or a service to repeat customers.I selected Meineke store #4184 in Atlanta, Georgia for an oil change. I had a valid coupon from the Meineke website that was specific to the exact Meineke location I chose. I made an appointment and arrived a couple of minutes early. The counter employee greeted me promptly. I showed the counter employee the Meineke coupon. The employee told me he would not honor the coupon. He provided a variety of excuses for why the coupon would not be accepted. The explanations ranged from the recent, unexpected surge in the price of oil, to the store didn't have any conventional motor oil on hand. The employee also offered up the admonition about an individual Mieneke franchise owner having sole discretion to accept or not accept Meieneke coupons.I responded by making the point that if a particular Meineke store is not going to accept a widely advertised website coupon, the coupons should have been removed from store's page on the Meineke website. Additionally, any oversight stemming from misinformation on the Meineke website should never be considered the customer's fault. The counter employee wasn't budging and provided me with the full price on a higher end oil change. I reluctantly accepted the price hike, having taken the time, trouble and expense to drive to this Meineke location. I straightforwardly let the employee know that I would inform Meineke corporate about the website discrepancy so that the online coupons could be deleted or amended. That's when the employee let me know, in no uncertain terms, that if I was going to involve the corporate office that I was free to take my business elsewhere. I should have done so.After the service on my automobile was complete, I called another Meineke shop out of curiosity. I provided the employee that answered the phone at the other Meineke location with the details of the online coupon I had. The employee said he would honor the online offer without question.For the previous week I have made dozens of phone calls to Meineke customer service but no one picks up the phone.I also emailed the CEO of Driven Brands. No response.
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