***DANGEROUS*** Took my truck for repairs and they did NOT tighten my lug nuts. Wheel could have come off and killed myself or someone else. Didn't notice anything on the drive home, but as soon I left the house soon after, it started to make awful noises. Immediately took it the closest shop and sure enough lug nuts completely loose. If my wife had been driving, she may not have noticed and definitely could have caused a serious accident. Called the store to let them know what happened, went in the next day to talk with Steve the manager, agreed to do a refund of $550 for the work done. Two weeks later, NO REFUND. Finally talked to Jeff, regional manager, he refused to do the refund after it was already offered by Steve. Absolutely ridiculous. Will be waiting to hear from someone at the corporate offices.
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