I brought my car to Fairlawn Location on January 7th because it was Shaking and for General checkup. After a whole Day at the Center the guy (Elvis) said it was Brake Replacement, Tire Replacement, Rotation and Oil... Ok. I paid $1,989.22 for all to be completed. A few weeks after (March 21st) car started shaking again, i brought it back in and he said the Brake piece they used was damaged and apologized again and Asked me to wait for them to order the piece and install it. I got there at 12pm and left at 5pm... car was still shaking a little. Today 4/13/2021 on the way home it started shaking crazy, Started showing Brakes issue on Dashboard and oil and started going of on the Parkway... i called the company and spoke with Jose, he checked my visit log and nowhere it showed that tires were replaced, that was already sketchy and left me waiting for about 5 minutes to then give me a number for a tow company to pick my car up since 6pm and at 7:48pm the lady from the Tow company told me it was going to be another 2 hours and half for them to arrive and that they could not do anything because the shop was closed. i sent my car with the tow company to the shop yesterday (4/16/2021) and they received it, i explained to Elvis all that was going on, today is 12;11pm and have not got any call back yet, called the store and asked and Elvis said to me that there seems to be lekeage of Oil because when they moved my car there was oil under but what is crazy is that when the Towing company removed my car from the place it was overnight, no oil was on the floor, it was clean. when i confronted him about it (really mad actually because it's been another day without being able to work and waiting for your corporate offices to call me) he got mad and hunged up on me and when i called back he didnt picked up... REALLY? is this the "Customer service" you guys have this is the Third time my card presents issues after going to your shop. how come if there was a leakage issue it wasnt found on march 21st when it was there? perhaps he got nervous because he knows they are not paying attention to the vehicles and just grabbing the money? i spoke with the Tow Truck company guy who picked my car and he said no Oil leakage was left on his truck, nothing at all. so who's lying here? It's 2:37PM on Thursday and i haven't received ANY call from Corporate offices, nothing. this service is incredibly bad. if you go to this location please make sure they show you all the parts they replace and to show you everything they did, otherwise just give your money away...
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