meineke.com

Don’t use Meineke

I took my car in there several times I was going on a road trip and I wanted to make sure it was roadworthy because I had a shake in my car and I knew it needed brakes. Also, the check engine light was coming on. I was told I needed to have Motor mounts replaced it was unsafe to drive on so I did and they replaced the brakes. I was told that the car was in good condition and needed a few more things but not necessarily right away. Well, I started on my road trip pretty much immediately when I got the car back and the check engine light came on and driving at high speeds. There really wasn’t a shake, but when I slowed down to about 25 to 30, there was a noticeable shake still. Also, there was a very noticeable squeak when I pressed on the brakes. so on my trip I called the store and Sadie said no problem bring it in when you get back. Since we were on a cruise, I wasn’t driving the automobile daily.So I got back I brought the car in and I asked them about the check engine light and they told me we never told them about the check engine light so they never checked it. And then told him about the squeaking and they said they would take a look at the brakes. They took a look at the brakes and said the brakes were bad and they needed to be replaced gave them faulty brakes. Sadie also stated that she would do a check engine light expections for me for free so I said OK and she wasn’t there when I brought the car back in and the guys were talking trash about a lot of people and making fun of this and that. I made a comment something about Sadie and her not being there and how wonderful I thought she was and the guy behind the desk started saying something derogatory. I don’t really remember what it was but it was not nice. Then I started talking about how I didn’t think all this happening was coincidence and he says everything is a coincidence, I didn’t believe in coincidences and he said again something derogatory. So anyway, they changed my brakes. They forgot to do the check engine light again so they really quickly put it on there. They came back and told me I need a new engine.Meanwhile, I told Sadie about this and Sadie told me that while she’s away, the guys tend to have a little bit of a more relaxed attitude and they don’t do the work that she expects them not exactly like that but that’s the message I got. Well, now I got a car it needs a new engine still shaking the check engine light still coming on now my seat is broken. My radio doesn’t work and a few other little weird ads and ends happened.Turns out the guy that I was talking to got fired because of who knows but I’m sure it has something to do with customer service. I think he sabotaged my car. At least the radio and the seat.I told Sadie what I thought she said, bring the car in and she would do a thorough check engine light for me for free. She would also see if a fuse was missing on my radio, but there was nothing that she could do with the broken seat. Well, she did do a thorough check and said yes you do need a new engine and she told me that none of her people said that before.Is this coincidence? I don’t think so. Can I prove any of it now? Can I report it to the Better Business Bureau? Yes but I just thought that you should know and had I known that all this was wrong with my car in the first place I would have never spent over $3000 getting all this taken care of. And they didn’t even do the brakes when I paid for it. Coincidence I think not so although I can’t prove it, I can definitely make a huge argument for the coincidences of all the broken down car issues.I also took it to my car mechanic that I’ve been using for 20 years and he stated that they never did pull the valve cover, and they didn’t check the back brakes. They also charged 2 1/2 times more than he charged. You asked me why I chose to go to Meineke if I had a good mechanic because I was in a hurry, and he usually takes a couple days to do the work and I needed the car quickly. The engine seized in October.

Date of experience: May 17, 2024