I was a member for a couple years. I hate the way they do business so I cancelled my subscription and used my daughters to help her get the points you have to have monthly or your penalized. You're penalized if you don't buy by the 15th of every month. When you do and try to use your loyalty dollars, you're penalized again and have to order more product to make your 35 points. I'm now waiting on my 2/28/23 order that supposedly shipped on March 2nd. I was told I had to wait 10 days and if it doesn't get to me by then they will re-order. They re-ordered on 3/13/23 and as of 3/22/23 still no product. There site says a label was created so instead of them trying to check into it they keep your money and make you wait yet another 10-15 days. Both times I tried to filed a claim with UPS but they never received the package so I'm screwed with that. They refuse to refund my $90. I will never order from them again and will be reporting them to the BBB and Attorney General's office because of their poor business procedures. NOT A GOOD COMPANY TO DEAL WITH!!!Same email I rec'd the first time but they aren't willing to do anything to help except place on order again. "Thank you for your email. I’m happy to help you with your question about your recent order. When you place an order online or by phone we want you to receive it as soon as possible. Because of our method in which we quickly process and fill your order, we are unable to change or cancel it at this time. This includes adding or removing products, changing the method of payment, or changing the shipping address. I apologize for any inconvenience this may cause. When you receive your order, if you would like to make a return or exchange please let me know. If you need further assistance, please email me at "their email which I'm not allowed to post." If you prefer, you can call Customer Service at 1-208-534-3000 option 3 or 1-800-282-3000 for our Canadian customers. We are open 6am-10pm Monday-Friday and on Saturday 8am-5pm MST. Thank you,"
Claim your business profile now and gain access to all features and respond to customer reviews.
