I experienced a major setback when my domain was deactivated due to a Change of Registrant (COR) requirement, which led to my online business being down and resulted in thousands of dollars in lost revenue. While I appreciate that customer support was courteous and that the weekend limited immediate assistance, the disruption was severe. The renewal invoice—paid just last week—did not clearly highlight the ABN requirement, which added to the confusion. I hope Melbourne IT will refine their processes and communication to ensure that critical issues like these are resolved more swiftly. Ideally, businesses should not be taken offline during the weekend when proper support isn’t available. I've been a customer since 2016.
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