Dear Melbourne IT,I have been a loyal customer of Melbourne IT for over 15 years and have consistently paid $99 per month for my email hosting service. Until recently, my plan included the ability to create email addresses for my staff as needed.I was surprised and disappointed to be told that I am now on a “legacy plan” that no longer allows this, and that I would have to purchase a new plan to retain functionality I have already been paying for. This feels unfair and amounts to reducing the services I have been contractually paying for over many years.I request that Melbourne IT honour the services that have been included in my plan to date, or provide a clear explanation as to why these services have been withdrawn despite ongoing payment. If this matter cannot be resolved, I will have no choice but to escalate my complaint further.I trust you will address this promptly.
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