I had some DNS issues that could only be resolved by admins at MelbIT (there were some backend issues that meant I wasn't able to reassign my domain to another company where my website is hosted). It took 2 attempts (firstly by using an interim A & CNAME pointing method) - and I was told that I'd be informed when the glitch causing the reassignment to not stick would be fixed. Didn't hear anything back. My second attempt a few days later was also unsuccessful (doing it myself...) - so MelbIT were able to fix it manually from their side - and it's now all good. 5 stars for the second service - it was very easy. One star off for nil contact / follow up from my first interaction. Very happy with MelbIT overall though...
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