I paid $19.90 for a Domain Backorder product from MelbourneIT in April 2024 for a .com.au domain I thought would become available sometime mid-May. MelbourneIT was the current registrar for the domain even though the current owner breached auDA's domain registration requirements (the owner's ABN was cancelled five years ago). I won a dispute with auDA and the previous registration was cancelled.The Domain Backorder confirmation email says, "We will regularly review the status and availability of your backordered domain and if it becomes available, we will attempt to register it for you straight away."But it also says, "Please note, that this is not for the registration of the domain name. Just the backorder service, for which we will attempt to register the domain name on your behalf as soon as it becomes available."So it's clear as mud: will MelbourneIT register the domain for me when it becomes available or not?In any case, I never received any notification. I visited the MelbourneIT site on 14 May and noticed it was available to purchase for $77/yr.Instead I purchased the domain from another registrar for $50 for FIVE years.According to the support rep I spoke to, MelbourneIT's Domain Backorder service is not guranteed to notify you when the domain becomes available, does not attempt to register the domain for you, did not notify me, and is non-refundable.
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