membership.io

Leaving Membership.io after six years. In the early days Searchie was exactly what we needed: a plac

Leaving Membership.io after six years.
In the early days Searchie was exactly what we needed: a place to store our videos, generate transcripts, and searchability. It never has had any actual community features. Don't let the marketing fool you. Members can't communicate with each other or directly with hosts. There is no app, even after all these years. We never used Searchie for a membership community because there were no real community features. We've been in Mighty Networks since 2019. When MN announced they were adding API for Searchie, we switched from YouTube. However, MN no longer promotes Searchie. When MN upgraded their video management, I had to go all the way up to a MN VP to get them to add the API back. That was earlier this year. Originally, the AI features were helpful, but they haven't kept up with what other platforms now offer. The Searchie transcripts, for example, are still quite horrible, not pulling from the more sophisticated AI that Zoom uses. For the past several months, we've been using the Zoom transcript features (which are amazing). I still have to go into each and every video in Searchie/membership.io and completely rewrite the autogenerated recording summary. Over the years, we've had to contact Searchie for additional hours MANY TIMES because DELETING FILES DOESN'T FREE UP SPACE. Recently, Searchie has been making some changes, but not for the better. Whatever they've been doing has led to so many glitches: videos stuck in perpetual transcoding, super weird text in the AI summaries, etc. I've wasted more time trying to get support about these issues. It can take days to get a reply.

After all these years, and over $10,000 spent on Searchie, we're leaving at the end of April.

If you want a video library experience for members, it has some okay features. Nothing better than a private YouTube membership, to be honest.

It's confusing for members to subscribe and almost impossible for them to cancel. We abandoned paid memberships in Searchie years ago.

Side bar: membership.io is one of the worst names because let's be real having a membership in something called "membership" sounds ridiculous.

Date of experience: Mar 24, 2026