Mens USA is a parent company. It also includes Alberto Nardoni, Mens Tuxedo USA, Emens Suits, and possibly others. Look at the heading of the website you're on, and if it looks nearly identical to the format of any of these other websites, it's likely connected. Don't trust that website. This is a company that seems to be either unable or unwilling to follow up on the promises it makes to its customers. They have a link to make a styling appointment, but there is no one to actually receive the appointment or link to follow to attend it. They send you links that don't work in order to try to placate you. They claim to say they'll "follow up and try to get you a tracking number". None of their customer service lines work, even during business hours. I got hung up on 4 times without ever being answered when trying to call. Buying a suit is a significant investment. When trying to follow up on my order, the number of broken promises and times being brushed off was enough to cancel my order before its arrival and seek out a refund so I could afford to spend my money elsewhere. Be firm in your want for a refund, try to cancel your order early if your order is time sensitive otherwise it seems you will have to pay for the shipping. Until this company decides to seriously reassess its priorities and its integrity, I do not recommend buying anything from it or its affiliated websites. EDIT: To get in contact with them, use either the chatbox or their email, and be persistent. This was the most reliable way I found to get in contact with them.
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