I had a charity event that required a White Jacket Tux jacket and Black Pants. Ordered that from these people. Got the shipment, and not only did they NOT send pants, they sent THE WRONG JACKET!! So I call to make an exchange and emphasize the timing of the event. They agreed to waive their 'restocking fee' (ya think?) and to ship the replacement to me with 3 day shipping. That would get the item to me with about 1 or 2 days to alter before the event. So they ship it GROUND, and i have zero time to alter it!!!! But there's more, The Jacket and Pants must have been mismarked I think because, the jacket won't button (not enough fabric to alter it anyway as I later learned) and the pants also were about 4 inches to small in the waist, again, with no room to let them out. So i have no choice but to wear the ill fitting jacket and buy ANOTHER pair of pants locally, as their screw up, left me with NO time for any other options. As a side note, I am 6'5" and not an easy fit for jackets, let alone this specific style that was required, so I couldn't just mossy into a store and buy off the rack. Would that I could have.So then I call to let them know and am told abruptly, that size and timing is not their concern. She said I received what I ordered and regardless of their errors, if it got there too late, that was not her problem, and she hung up on me! LOL I called back 2 more times and got nowhere with her. ( she identified herself as the owners wife I believe, when I asked to speak to a supervisor.) Great customer service, ha.So i go to the event, looking like a vagabond but at least i was able to attend. I get back and call AGAIN, to work out returning the pants that clearly were mismarked. I even said, I understand if I have to keep the jacket, I'll donate it to charity maybe, but the pants are unworn and should be credited to me upon return.I get back and call the company and was told abruptly, but a different lady, that she won't even discuss my issue until I send an email asking for the return. Again, quality customer service for sure. lolSo I send the email, and 7 days later hear NOTHING and have to call again. So I call and speak to someone for what is not A THIRD TIME, at customer service. He tellsl me that because I wore the jacket, I can't return any of the items. Regardless of whether what I was shipped was what I ordered and got there too late due to THEIR ERROR. I think this is a ridiculous stance given the utter breakdown in their delivery and customer service 'departments', but so be it. Now I'm left with a jacket and pants that don't fit and I'm out a couple hundred dollars.I just wanted people to know my experience. Your mileage may vary, but forewarned is forearmed.
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Mensusa.com an online store offering some of the best Tuxedo, Mens suits, overcoat, Tuxedos, Zoot suits and shoes. You will surely find some of the best men’s suits at the best prices. A wide variety of suits with a range of color options, best fit with the best quality fabrics.