As a woman of color myself, I want nothing more than to support this black owned business. But my recent experience with their deplorable customer service and defective products, leaves me with no other choice than to report them to my credit card to cancel payment and the Better Business Bureau. My mother-in-law gifted me a generous digital gift card for my birthday. The gift card was never delivered and after over a month with no response from Mented after multiple emails, they finally responded with no explanation and simply resent it with no apparent issue. Put off by that experience, I reluctantly ordered products from the site. I was excited to receive them but once delivered, the foundation stick was broken and melted. I emailed customer service multiple times to request a replacement with no response. The issue is still outstanding. They should be ashamed of the way this company is being managed. The quality of the products is undermined by the poor business acumen and lack of simple responsive customer service. I will never order from them again and will encourage my friends and family to avoid them as well.
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Mented Cosmetics makes cruelty free & vegan makeup for all women. Find the perfect makeup for your skin tone & enjoy free shipping on orders $40+!
