The website clearly states that the daily loss limit is based on the end of day balance, yet my daily loss limit followed my intraday balance, resulting in a breach despite a net loss of only 9k on a 400k account (under 3%). When I contacted the company for clarification, they dismissed my concerns. They claimed my daily loss increased by $4000 during the trading day, leading to the breach after I lost my morning profits. To add to this, the dashboard indicated the bad trade occurred on January 1. I do not trade forex; it was a futures account, and my last trade was from 10-11 am eastern time. I find the condescending remarks about reading the rules unhelpful, as I did so thoroughly. I even have a screenshot of an email from the team stating my daily loss increased mid-day. Update: I managed to reach Anton, and after an audit, my account was reinstated, with an acknowledgment of the technical error. The CEO's personal involvement speaks volumes about the company's integrity. I'm still cautious about certain platforms, but I'm glad to recommend this firm again.
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