On November 28, 2025, during a CME outage, I faced one of the most stressful moments in my trading career. I held a position on Silver with my entry around 53.40 and a stop-loss at 49.88, well below market movement. The market never touched the 53 level, but due to a glitch, an artificial wick appeared on the chart, stopping me out and wiping my $400K account in seconds. It felt unjust and devastating, completely out of my control. I reached out to the funding company with all the details, hoping for a response. They not only listened but also took action. Their team reviewed the situation and recognized the outage's role. They reinstated my full account and credited my losses without hesitation. This experience showed me that the company genuinely cares about traders and upholds its values. In an industry where many firms quickly deny responsibility, this firm chose integrity. Their professionalism, transparency, and support during such a stressful situation earned my utmost respect. If you want a prop firm that is fair, reliable, and genuinely supports its traders when it counts, this is the one. I am truly grateful for their service.
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