This experience deserves zero stars. My family was offloaded from a flight due to a minor issue with a checked power bank. My husband was pulled from the plane for identification and was misled into thinking he could return. We were all removed from the flight, causing distress for my children. The staff's handling of the situation was poor, and there was no guidance on what to do next. We missed our flight and had to rebook, leading to significant inconvenience and added costs. The lack of proper communication and assistance was unacceptable.
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Menzies Aviation is the leading service partner to the world’s airports and airlines, with operations on six continents, at more than 265 airports in 55-plus countries, serving more than 4 million flights a year and handling over 2 million tonnes of cargo. Supported by a team of over 45,000 highly trained people, the company provides complex and time-critical ground services, including passenger, lounge and ramp services; air cargo services, including handling, warehousing and wholesale freight forwarding; and fuel services, including fuel farm management and into-plane fuelling.
Menzies Aviation is recognised across the industry for delivering the safest, most secure and sustainable services tailored to customers’ needs and is essential to keeping passengers, aircraft and cargo moving, round the clock, every minute of every day.
Menzies Aviation is headquartered in London, and since its founding in 1833, has become the largest aviation services group in the world by number of countries and aircraft turns.
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