I am formally complaining about the wrongful denial of boarding for my mother on a recent flight. The check-in staff misinterpreted EU law regarding visa requirements for non-EU family members. Despite holding a valid residence card, she was told she needed additional documentation. I explained the legal framework, but the staff refused to acknowledge it. This error caused significant disruption and distress. I request an acknowledgment of the mistake, an investigation into the issues, and compensation for the consequences of this denial.
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Menzies Aviation is the leading service partner to the world’s airports and airlines, with operations on six continents, at more than 265 airports in 55-plus countries, serving more than 4 million flights a year and handling over 2 million tonnes of cargo. Supported by a team of over 45,000 highly trained people, the company provides complex and time-critical ground services, including passenger, lounge and ramp services; air cargo services, including handling, warehousing and wholesale freight forwarding; and fuel services, including fuel farm management and into-plane fuelling.
Menzies Aviation is recognised across the industry for delivering the safest, most secure and sustainable services tailored to customers’ needs and is essential to keeping passengers, aircraft and cargo moving, round the clock, every minute of every day.
Menzies Aviation is headquartered in London, and since its founding in 1833, has become the largest aviation services group in the world by number of countries and aircraft turns.
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