If I could rate this lower, I would. I arrived in Sydney this morning, Saturday the 6th of December, on a flight. At the luggage carousel, I was informed that my luggage had not arrived. I was then directed to the 'lost luggage' counter where I filled out a form for my missing items. I mentioned to the staff that my luggage had been scanned at my departure airport and loaded onto my flight, but I was told that this information was incorrect. However, it was not incorrect; my luggage did reach Sydney. After leaving the airport, I received a call from a representative informing me that my luggage had arrived but was either stuck or missing. I later received a rude phone call from a staff member claiming my luggage was on the carousel and that I needed to return to collect it. I told the staff member that the service needed to sort out the delivery of my bag, and the representative was incredibly disrespectful and hung up on me.
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Menzies Aviation is the leading service partner to the world’s airports and airlines, with operations on six continents, at more than 265 airports in 55-plus countries, serving more than 4 million flights a year and handling over 2 million tonnes of cargo. Supported by a team of over 45,000 highly trained people, the company provides complex and time-critical ground services, including passenger, lounge and ramp services; air cargo services, including handling, warehousing and wholesale freight forwarding; and fuel services, including fuel farm management and into-plane fuelling.
Menzies Aviation is recognised across the industry for delivering the safest, most secure and sustainable services tailored to customers’ needs and is essential to keeping passengers, aircraft and cargo moving, round the clock, every minute of every day.
Menzies Aviation is headquartered in London, and since its founding in 1833, has become the largest aviation services group in the world by number of countries and aircraft turns.
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