My luggage was lost during my journey to Porto. I reported it missing and was assured it would arrive within a day. When I followed up the next day, I was told they had attempted to contact me for delivery, but I received no calls and there was no delivery attempt. This repeated the following day with the same lack of communication. After spending 30 minutes on the phone with a representative, trying to remain calm but growing increasingly frustrated, I was finally informed that my bag was at the airport and I could retrieve it myself. An entirely frustrating experience with the service.
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Menzies Aviation is the leading service partner to the world’s airports and airlines, with operations on six continents, at more than 265 airports in 55-plus countries, serving more than 4 million flights a year and handling over 2 million tonnes of cargo. Supported by a team of over 45,000 highly trained people, the company provides complex and time-critical ground services, including passenger, lounge and ramp services; air cargo services, including handling, warehousing and wholesale freight forwarding; and fuel services, including fuel farm management and into-plane fuelling.
Menzies Aviation is recognised across the industry for delivering the safest, most secure and sustainable services tailored to customers’ needs and is essential to keeping passengers, aircraft and cargo moving, round the clock, every minute of every day.
Menzies Aviation is headquartered in London, and since its founding in 1833, has become the largest aviation services group in the world by number of countries and aircraft turns.
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