Mercedes Benz Swindon what a nightmareWeek the first 15 minutes i would classify as 1 star then a sales guy called Jeremy stepped in and sort of brought it back to a five.Entry in showroom, great the girls on the desk were attentive and went to get a sales rep (name escapes me). After standing around for 5 minutes and being asked by numerous other greeters if i could be helped (Err yes waiting for a sales rep). I then decided to look at the car of interest (GLC PHEV some £60k of car) myself whilst the tasked rep appeared.After a further 10 minutes of looking around the car on my own a sales guy noticed me and asked if he could help. I did tell him i wasn't impressed to date and would be feeding back own the experience.To be fair to Jeremy he then did a professional job and i was left impressed by him and the car but not the dealers.If i was the franchise owner the sales director would be down the road obviously their coffee, chats and whatever is of more interest than doing their job.I would be sending in a mystery shopper every week and bonuses would have a dependency on that activity as it is clear the current sales director does not have a grip of the store.
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