I have bought 2 years extend warranty already because my car have some problems in first 3 years but fixed it at the end in free warranty period but exhausting.The fan became noisy last week and I booked to check up at Mercedes-Benz belfast. They gave me a form marking the problem of my car and marked £175 fee and told me to sign. I did not sign and I told them my car is still in warranty period, then the staff said he will check for me and gave me a timeslot 10am 29 Oct and then left. When I drove the car to there on that day. They told me to sign on the same form again but still marked £175 fee , I repeated to say my car is in warranty period and then she wrote down "warranty?" beside "£175" and told me that she will check for me , then I signed and left.I shopped around to wait for my car. Around 5 hours later, nearly 3pm, the technician phoned to us, I thought I can collect my car. Unfortunately, he asked us what the problem of the car is. He did not read the form??? Check up at 3??? (what is the purpose of the form?)When I collected the car around 4pm, they told me to pay £150. They said a leaf through under the car to the fan system then caused the fan making noise that did not include in warranty. £150 was discounted for technician fee.We are curious why a leaf can get into the fan system even it designed with a filter system and how strong that leaf is which can make the fan noisy clicking sound. It doesn't make sense. The only reason I can say is they just want us to pay. That is very obviously from the very beginning and also at the end. Around 5pm, the Manager spoke to us, urged us to pay and leave. He did not give us time to explain why we don't accept to pay this £150. Almost time, he was speaking aggressively, we nearly no gap to speak. Also, he can not prove it was caused by a leaf.(If it was not caused by a leaf, it was caused by some screw loosing, it was totally free.)Finally, he decided to cancel the bill and gave us back the car key.........because he rushed to pick up his son!..........but he warned us he will mark on the record we did not pay.........before he's gone.At that time I was doubt I was in Mercedes Benz??? What the car it is? What the service it is?Exhausting, I walked out the door around 5:30pm......... I thought it's time to change the car to others.
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