The MercedesBenz dealership in the South are Marshall Mercedes Benz and are registered with the FCA. I don’t know about the ones referred to by the many very unhappy customers.With Mercedes UK I took out a CustomerCare Service Agreement, which I later ascertained that this agreement is not registered with FCA. They do not advise you of this when you take out this agreement where you pay probably £45 + per month for usually 4 years, for your Service A or B. as per the standard electronic service sheet applicable to your vehicle. For having your vehicle serviced by a MercedesBenz it is registered on Xentry and you receive ASSYST breakdown cover. My advice is do not take out this agreement put your money into a savings account and pay when you have the car serviced. You will still get Xentry and all the benefits regardless as long asyou have taken you car to a Mercedes-Benz or private Mercedes Benz garage. I took my car in for its annual service this year to the same garage I have used for 6 years. I was advised of MOT failure regarding the subframe (Mercedes recall so check your vehicle because they did not make it well known it’s free costs as advised to me £3000 you just pay for new nuts bolts approx £200). It took the garage 3 days to get approval because my 2024 service was not entered on Xentry breach of my ServiceCare Agreement. I also ascertained that the garage did not service my car whilst it was with them when I had MOT issues. I cancelled my service care agreement immediately so they could not claim again for non service. I took my car for its 2025 service with a Marshall Mercedes Benz dealership had an excellent chat with the service department, I did not discuss any of my concerns regarding previous services/garage, I was advised what would be done having checked my previous service records and was advised that my breakfuel had not been changed for 4 years and they advised that it required doing urgently.I had all the service requirements advised done and was extremely happy and my service was correctly entered on Xentry. The advisory recommendations included my front break pipes they were corroded. I took independent advice and this was more than likely because of water issues by not having the break fluid changed. I had paid for this under my service care agreement and the garage had claimed the money under agreement. I have made an official complaint requesting money claimed, money paid. Claimed for break pipes and any associated costs due to corrosion within the breaking system which I have told them I would be more than happy to have the work undertaken by the Mercedes garage that did my last service. It is now 5 months and I am still waiting. I am really concerned regarding my breaking system failure any advice. I recently retired 70 year old female.
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