In 2024 Mercedes recalled my car to inspect the panoramic roof. I ignored it. But this year they sent another similar letter.Out of concern for safety I booked my car and took it last week to Mercedes West London in Brentford.Later in the afternoon they called that my car was ready for collection. While still in their courtyard, I tried my sunroof, and it would not open. Eventually when it opened in front of their technician, it would not close.He insisted that this is not their fault and I should take my car and leave with sunroof open.I refused to do so, and told him my car never had a problem with sunroof until that day.He told me it's the car's age.I asked him, as soon as my car got in their hands, the age caught up with it?They kept the car for another day to find a way to close the sunroof. And when they close it, they told me not to open it again because it won't close.I took a car to them without a sunroof problem in all the years I had this car, and now, I have no sunroof.I will not leave this matter unsolved, and if necessary I'll go to Motoring Ombudsmann, Trading Standards, and if necessary to County Court.
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