I requested a statement of account for my previous service plan from Mercedes-Benz Stratford, but staff members Lucy Parmenter and Rebecca Morales Pereira refused to provide it. Instead, they pushed me to pay for a recent service or commit to a new plan, while wrongly citing GDPR to withhold my own data. This lack of transparency and pressure to upsell is deeply concerning. I expected better from a premium brand. Service Request: 251002-000275. Very disappointed!!!
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