I collected my EQE SUV 500 on 10th April 2025, after waiting nearly six months for the model and colour I wanted.First, it went to the dealer for repair in May after 4 weeks. One of the radiators had failed. and had to be replaced.Then on 18th August, it went in again for several issues:1- HUD failed and came back after a few days on its own accord. Root cause was unknown.2- the Lane Change Assist was not working, despite all the conditions for it to work was met during driving. I still do not know what the status is with that fault. I see some comments on Internet about the relevant fuse being blown. I am sure if it was that the dealership would have checked it although I do not have any faith in the competency.3- the reverse gear beeping warning stopped working. Apparently this warning system is a requirement in the UK for all EVs because they are quiet. The dealership says the controller (probably AVAS) is faulty and has to be manufactured in Germany and shipped. They could not give a timeline. So, the car is still with the Mercedes Benz garage. They could not provide me with a like to like or even similar loan car. They gave me a A Class.None of the Mercedes Benz (MB) department, MB finance, MB customer service or MB Temple Fortune branch (service/dealership) have been able to resolve this.I am seriously considering to escalate this and move away from MB after nearly 25 years.
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