mercedesbenz.co.uk

1.4
1.4 Based on 41 reviews

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Bill Barnes
Mercedes Me Charge cancellation…

Mercedes Me Charge cancellation nightmareI previously had a Mercedes and at the time signed up for a Me Charge card. I have been trying to cancel this since the beginning of November 2023 and been passed from pillar to post as I don’t have access to the app any more so just needed someone to assist me at Mercedes to do this. I gave up and just cancelled the subscription through my bank to then still get invoices sent for Jan to April 2024 asking for monies. I thought by getting in touch with the UK Mercedes charge team they would assist and realise it was a mistake on their side but no, they seem hellbent on making me pay despite me sending copies of proof that I requested cancellation. I am disgusted at the incredibly poor level of customer service delivered by such a prestigious brand literally the worst experience and one that has put me off ever wanting to have anything to do with Mercedes moving forward

1
Date of experience: Oct 24, 2024

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