Ordered a new eqb350 premium plus from MK ,UK. When we received the car, many of the features were taken away. When we asked the dealership why the features were taken away and why we were not informed, their response was they don’t know and if we have a complaint , we need to contact head quarters. I emailed the head quarters and it’s been more than one month and no response what so ever. It’s so disappointing despite waiting for 6 months since placing an order, we haven’t received what we ordered. Customer service is rubbish. None of the staff are competant. Many errors in figures occurred as well while placing the order. Will return the car as soon as pcp agreement ends and never again buy a Mercedes.
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