I an another unhappy Mercedes customer. Bought E class brand new from Plymouth Dealership in Dec 2016, always serviced by the dealer and done only 35000 miles. Suddenly the break system (SBC) failed. I checked online and I am not the first one with this problem. It is big risk we take to drive a car where breaks can fail suddenly without any car accidents. I requested a goodwill repair as the product failed without any fault of mine. The dealership sent a one line formality information to head office with wrong information that the car was bought from unauthorised dealer making my case weak from the start. They made it sound like a big favour offering me a car not like for like. Overall it appears that the staff is not bothered at all about whether you come back to Mercedes or not. I am never going to buy Mercedes again largely because of my experience with Plymouth dealership. I will be taking it further as I feel law should not allow selling cars which can’t guarantee reliable break system.
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