I recently took my car to Mercedes Benz Preston and have had the most awful experience. I took my car for a diagnosis and fix. The communication was terrible from start to finish. I was advised my car was ready for collection, only to get another call when i was already on route saying that the part they had fitted had not fixed it after all. The second diagnosis then flagged another issue that they wanted £1,5k to fix, on top of the £500 they already wanted for the part that didnt fix it and the diagnosis. I politely declined and went to pick my car up. On collection my car started making a really loud noise, I took the car back and they advised its because its hot out... which i knew was just an excuse, they didnt even bother to take a look.I have taken my car to another garage, it turns out Mercedes had left all the sensors and pipes unplugged from the work they had done which was causing the noise. They also fixed the original issue that I had taken it to Mercedes for, within 2 hours and charged me £400. Absolutely disgusting service for what they are charging.
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