Mercedes Benz are by far the worst company I have ever dealt with. I purchased an EQA 250+ Premium Plus in August 2023 from their Northampton branch, the day I picked it up, I had a whistling coming through the car every time I exceeded 50mph. I reported this within the first week of having the car, it took multiple visits for them to fix it, finally in November it seemed that everything is working. However in January the Active Braking Assist slammed the brakes on when there was nothing around me, The car went in, they couldn't diagnose it. The car came back to me as no fault found, it did it again, but also the parking sensors starting going off randomly. it went back in again, 4 weeks later, still no diagnosis. The car came back to me again and then my cameras stopped working, I recorded it and sent it in, it went back to the garage, still no diagnosis, I get the car back again. I record the sensors going off randomly when there was nothing around me, I record evidence that my headlights weren't dipping correctly. Yet the complaint wasn't upheld because I couldn't illegally record the car braking while I was driving. Even though I have witnesses. The complaint goes to the Ombudsman, but Mercedes have not included all of the other faults as part of the same fault, so because they cant see that the car is taking the brake away from me they won't honour the complaint. So now I have a 58,000GBP car that I can't get rid of, I asked for them to cancel the finance and they want me to pay 19,000GBP to cancel it. According to Mercedes my car, that has done 4,000 miles has no scratches, no damage to any part of the car, has lost a grand total of around 30,000GBP in value. They have no consideration for the fact that the car is dangerous and it's braking caused a Lorry to swerve out of the way of me, which if it wasn't for his reactions it could have been a whole lot worse. They just want me to stick with a broken, useless car and pay them a total of 31,000GBP for the pleasure of it. I physically hate the company and once I find a way out, I will never deal with this pathetic company again. I would really think twice about purchasing Mercedes if I were you, they live off of their brand from the 90s and the 00s, when they were actually a good company. I have owned BMW, Peugeot, Audi, Ford, Toyota, Nissan, Citroen and VW, all of them have better service and quality than Mercedes. Pathetic.
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