I have always been fond of Mercedes up to the point where they started treating me very badly. I now advocate friends and family to stay well away from them.
When I bought my 1st Mercedes I was told that I would now not need a service book ever again as all was digitally kept. I would not need to keep any paperwork as all was kept for me by Mercedes. Oh man do I regret this. Mercedes was not able to keep track of all my services even though these were all done at main dealers. They just have not done it. Now that I wanted to sell the car with a full service history they were not able to present me with the documentation. What a disappointment, really Mercedes? Never again. To add insult to injury they charged me £48 to cancel my maintenance plan. No wonder it's a mess at their end it must take them hours to find records, hence the cost to do anything at their end.
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