My husband and I own a property in central Los Angeles where we live in the front house and rent two guesthouses behind our home to long term tenants. It is a modest but really charming Craftsman style bungalow built in 1924, and we've taken great care of it to provide a beautiful living space for people, doing all the work ourselves.It has been harder and harder to find companies that will give us a "landlord" policy, getting dropped for no reason (have not had a single claim in the 25+ years we have owned the house).Our latest experience was too horrible to not speak out about it (I'll write the nutshell version):Our last (and current) insurer is MERCURY. They forced us to redo our roof (which wasn't leaking and in good shape other than a little "granular loss") with threats of cancelling our policy. And gave us 30 days (during the rainy season at the beginning of this year). We didn't have the budget to do it, but figured it out and borrowed some money. By California code, we can have up to 2 layers of shingles on our roof and all 10 licensed contractors confirmed this and said that was all that was needed. Wide range of quotes, and we went with the lowest at $8,000.Fast forward several months, we just received a notice of non-renewal! They are dropping us EVEN after we did the work they MADE us do. They said they wanted us to REPLACE THE WHOLE ROOF! WHAT??? Spend $25-30K to replace a roof that was in good condition and didn't leak???This is abuse of power. Corporate bullying. Now the best replacement (and pretty much the only one) our broker can find is more than double the price, with a $10K deductible! How is it that the consumer has zero power now? We can't even choose who we give our hard earned money to.How did we get here? It makes no sense. There has to be a better way...I will share this story wherever I can to inform as many people as possible of these unacceptable practices.
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