AWFUL experience with Le* H*r*w**k from the Whitby branch. Her lack of communication and follow up have cost me and my wife thousands $$. Our 1st mortgage renewal was up with Meridian. Life happens... We had a 2nd with another company. We now needed to refinance. We were told by Le* that we we're fine. Unfortunately, this was in the summer while she was taking extended vacation time (no fault of her own she wasn't replying to my emails while on vacation) and i believe she was sick as well. Out of the blue right before we thought we were finalizing with Meridian she emails me saying Meridian is not renewing us because my debt ratio was too high. This left us SCRAMBLING with the other companies' renewal being due soon. NOW... we have a refinance in place with another company but the lawyers, banks, and mortgage company is taking too long to finalize. Now we are past the renewal date with our 2nd mortgage and approaching the renewal date with our 1st mortgage. All while waiting for our refinance to finalize. This is all happening because Meridian threw us a major curveball by declining late in the process. And of course my own fault with my debt ratio. We are now paying $$ thousands in renewal and late fees. Potentially $$ thousands more if this extends another month. IF Meridian simply declined in a respectfully proper timeframe (which would've been fine... that's business) none of this happens as I would've started the process of seeking alternative options MONTHS earlier!!!! Lesson here folks - get everything in writing and triple check your communication with your advisor. No apologies from her either. After repeatedly asking... she wouldn't even send all my information that i accumulated for her in a folder so i could do a quick hand-off with the next company. So we had to re-gather all our information and send it through. Extending us another week or so... Fun times. All this after being Meridian clients for 22 ish years NEVER missing a mortgage payment. UGH!!
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Meridian Credit Union Ltd. is a Canadian credit union.