My daughter ordered a product that I typically purchase from Sephora, but this time she wanted to surprise me with the free holiday gifts offered. The order shows as delivered, yet we never received it. It has now been a week since we contacted customer service through their only option—email—and we have not received any response. My 16-year-old daughter is genuinely upset, as she was trying to buy me a holiday gift. Due to this experience, I will no longer be purchasing my eyebrow gel or any product from this company.
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