I ordered from Merit on the 29/11 and have still not received my order. I contacted the courier EVRI and they have lost my parcel! I have been emailing Merit for the past week asking for their help but I am just being ignored. I am so disappointed - I have been really impressed in the past but unfortunately Merit have let their standards slip. I appreciate it is a busy time of the year however I would expect better customer service. Perhaps if you cannot cope with the volume of your orders/customer enquiries you should make some changes?!? I wish I had not ordered from you, this was a Christmas present and now it is too late for me to re-purchase.
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