I recently purchased Merit’s moisturizer, serum, and foundation with high hopes, but the results were disappointing. Despite following the instructions carefully and ensuring my skin was completely clean and free of other products, I experienced severe pilling and every time I applied the foundation, it would roll off, making it impossible to achieve a smooth application. After multiple attempts to solve the issue, I gave the products to my mum—only to find that she had the exact same experience.To address the problem, I contacted customer service for advice. To their credit, they responded quickly and provided a refund link. However, since I was just outside the 28-day return policy, the refund was not an option, and no other advice was given.Later, I was sent and email inviting me to leave a review, which I did—giving only one star. However, my review does not seem to appear anywhere and I was unable to find an option for customers to leave reviews directly on their website. Instead, only five-star ratings seem to be visible, raising possible concerns about the transparency of their review system.While my orders arrived quickly and their refund policy is excellent, customer support and overall product performance left me disappointed.
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