was sent a lipstick with prominent dent but told it's normal for their products and safe to use. the CS never apologised and very defensive. After some exchanges she offered me refund. The next day, I got a notif from my credit card that it has been charged by Merit Beauty for the amount they were supposed to refund me. It did not stop there, when asked. the same CS (again) denied that I was charged and that was impossible. She did not even investigate and just being very dismissive then she forwarded me the same refund details that she sent me previously which proves nothing imo. Now tell me who can explain how my credit card got charged by them? I have confirmed this with the bank before I went to them. I was giving them a chance to explain but all I got was denials after denials. I will report the transaction as Fraud. Hey Merit, do you know taking an unauthorized payment from someone's credit card is a crime? At least take this seriously.
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