Purchased a Platinum Monthly Annual Pass on 29 March under a clearly advertised promotional rate of £20.99/month. The transaction was completed before the offer deadline, yet I was charged £24.99/month and received confirmation at the higher rate.
Customer support acknowledged this may be due to a system issue at the time of purchase but stated they are unable to amend the pricing. This is concerning - if a promotional price is displayed and accepted at checkout, it should be honoured. A system error does not justify charging a higher amount.
What is most disappointing is not the issue itself, but the lack of resolution. No attempt was made to correct the pricing or offer a fair outcome. I have effectively been told to accept a higher charge than what was agreed.
This raises serious concerns about pricing transparency and customer treatment during promotional periods.
I would strongly advise others to take screenshots of any promotional pricing before purchasing, as it may not be honoured.
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