We have visited Merlin attractions for over 10 years with our five disabled children, all diagnosed with autism and ADHD. The Ride Access Pass was the only reason these visits were possible.Over the past few years, Merlin has made this system increasingly inaccessible by introducing limited pre-booked online slots that disappear immediately. This assumes families can plan weeks in advance. Families like ours cannot. Our children’s ability to cope is decided on the day, not weeks before.Now, the criteria and process have changed to the point where children with autism and ADHD who cannot queue are effectively excluded altogether. Without the Ride Access Pass, our children cannot safely attend any Merlin attraction.Merlin claims to be inclusive and supportive of disabled guests. Our experience is the complete opposite. A system that removes access for neurodivergent children and replaces it with rigid, inaccessible booking rules is not inclusive, it is discriminatory in practice.After more than a decade of loyal visits, we are now forced to stop attending because Merlin’s policies no longer accommodate disabled children like ours.
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