In 2020 I purchased my Merlyn ‘true stone’ shower tray, together with one of their glass screens. I was in the middle of a building project so they were both left outside in their packaging, as it was deemed the safest place. Unfortunately when builders unpacked everything they threw away the grill for the tray, as they didn’t notice it was attached to the packaging. I contacted Merlyn and even though we were in the middle of the pandemic, their customer service was outstanding. Today, after 5 years of everyday use the grill is starting to peel so I’ve just contacted their spare parts department again (apologies because I can’t remember the man’s name). Once again their customer service has been outstanding. So not only do I have a top quality shower tray and screen, I still feel like a valued customer 5 years after purchase. What a refreshing change, thank you Merlyn!
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At MERLYN we are passionate about design and craft, constantly innovating our range of premium showering enclosures, each of which has been created with you in mind. Every MERLYN shower comes with our built-to-last promise and a genuine commitment to service.