Your customer service is terrible. I had an allergic reaction to your product, and you refused the return, claiming that because the product is sold as a set, it is against your policy.I have sent you photos of the allergic reaction and multiple emails, yet I keep receiving vague responses without any real solution.I also noticed only after the purchase that the product is manufactured in China, which raises additional concerns for me.Since you refuse to resolve this matter properly, I will be filing formal complaints with the Dutch consumer protection authority and other relevant European consumer bodies.Consumers should be aware of how you handle legitimate health-related complaints. What is most concerning is that after customers spend money on your products, they may end up spending even more on medical treatment due to adverse reactions.
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Meroda Cosmetics is in 2021 opgericht in Nederland met één duidelijk doel: vrouwen in hun kracht zetten ongeacht de hoedanigheid waarin zij zich bevinden. Onze visie is om baanbrekende producten te ontwikkelen die de innerlijke schoonheid benadrukken en vrouwen in staat stellen om naadloos tussen verschillende rollen en situaties te bewegen. We streven ernaar om voorop te lopen op het gebied van innovatie en producten te creëren die niet alleen aan de hoogste kwaliteitsnormen voldoen, maar ook een grote impact hebben op het leven van de vrouwen die wij met onze producten mogen bedienen.See more
